Keep customers connected
Launch natural, human-sounding agents in 32 languages with leading accuracy and ultra-low latency in voice or chat. Improve operational resilience, reduce cost and increase LTV.
60db Agents for Healthcare
Our conversational agents are intelligent, real-time AI agents that talk, type, and take action. They resolve patient inquiries, automate intake and scheduling, and streamline revenue cycle workflows for providers.
"Our partnership with 60db has been transformative. Their voice technology has allowed us to create AI agents that not only sound natural but can also communicate fluently in multiple languages. This has been a game-changer for healthcare providers and patients in diverse communities."
Tessya Federico
Director of Partnerships, Elise AI
Transform patient operations across the full care journey
Resolve patient inquiries and benefits questions
Conversational agents handle high-volume informational requests from coverage questions to opening hours, improving patient experience and bottlenecks to accessing care.
Automate intake, onboarding, and scheduling
Connect your agent to your systems to handle new-patient intake, appointment bookings and cancellations, and pre-visit coordination. This reduces administrative effort and ensures patients arrive prepared.
Enable safe triage and seamless post-visit care
Agents collect symptoms, classify urgency, route patients appropriately, and conduct structured follow-up checks after procedures. This closes care gaps and strengthens continuity without adding clinical workload.
Streamline enrollment and revenue cycle workflows
Manage health insurance enrollment workflows
Agents collect patient details, verify eligibility, and prepare enrollment data for payer systems. This reduces manual form processing and accelerates onboarding.
Speed up verification and claims workflows
From eligibility checks to claims status inquiries, AI agents reduce front-desk workload and shorten the revenue cycle. Staff spend less time on administrative calls and more time on patient-facing tasks.
Improve payment collection and financial clarity
Outbound agents handle balances, negotiate payment plans, and update billing systems in real time. Clinics reduce outstanding AR and strengthen financial predictability.
Modernize pharmacy and prescription management
Automate prescription refill requests
Agents capture refill needs, verify eligibility, and sync directly with pharmacy systems - reducing call volume and improving turnaround time.
Provide medication status and instructions
Patients receive instant updates on prescription readiness, prior authorization status, dosage guidance, and common medication FAQs.
Strengthen adherence and follow-up workflows
Track agent accuracy, task completion, and overall customer experience through built-in analytics. Spot issues, optimize flows, and iterate confidently with full transparency.
Built for HIPAA compliance, auditability, and operational trust
Enterprise-grade data privacy and controls
Support for HIPAA, SOC 2, GDPR, EU data residency, and zero-retention modes ensures safe handling of ePHI across all interactions.
Full audit trails and governance
Every conversation is stored with permissions, export controls, and retention policies. Healthcare teams maintain complete visibility for QA, compliance audits, and clinical review.
Guardrails, testing, and safe deployment at scale
Simulations validate workflows, tool calls, and scripts before launch. Guardrails ensure agents follow approved protocols, reducing clinical and regulatory risk.
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Improve access, reduce administrative load, and deliver better care with AI agents built for healthcare.