Key uses for 60db voice AI in customer service
Help customers 24/7.
Provide troubleshooting, billing management, and product information without keeping customers on hold or disrupting staff during busy hours.
Modernize IVR.
Replace frustrating menu trees with real-time virtual agents that can personalize calls for a better, more human support experience.
Scale outbound communications.
Call customers for follow-up surveys, appointment reminders, and delivery notifications, without dramatically increasing costs.
Low-latency, dynamic
voices for customer service
No abandoned calls
Live agents are expensive, and traditional IVR systems frustrate customers. But with fast, natural-sounding voice AI answering the call, you can handle high volume without irritating customers. By eliminating wait times and the endless menu trees that drive customers to abandon calls, you can retain customers and continue opening new opportunities.
Processing request...
I'd like to reschedule my appointment for Tuesday.
I can help with that. Tuesday at 10:00 AM or 2:00 PM?
Service their way
Give customers the experience they want by adding 24/7 voice assistance to your support options. Our ultra-low-latency voice AI enables human-like conversations that can complement your existing text-based support like chatbots and SMS. Customers can get issues resolved faster, avoid frustrating IVR systems, and stay engaged with your services.
Improved metrics
Incorporating conversational voice AI gives customers a better experience even as your needs scale. It can help reduce average resolution time, increase ticket resolution rates, and boost CSAT, making your call center a more effective and efficient part of your business.
Scale your support without scaling costs
24/7 Availability
Your customers never have to wait. Agents are ready to assist at any time of day, ensuring verified support around the clock.
Multi-Channel Support
Seamlessly handle inquiries across phone, web chat, SMS, and email. Context travels with the user.
Instant Resolution
Empower agents to perform actions like refunds, scheduling, and account updates instantly via tool calls.
Welcome! Is there anything I can help you with today?
Asks for human agent
Reiterate to the customer that you need their details in order...