AI-first telecom infrastructure for voice agents
The best voice agents still fail on legacy rails built for humans. Run your agents on 60db Telephony to keep every call low-latency, compliant, and out of the spam folder — from day one.
Live call · +91 22 XXXX 0142
Mumbai edge → Tier-1 interconnect
The core stack
Five layers. One telephony platform.
Numbers, trunking, APIs, WebRTC and WhatsApp — every layer tuned for machine-speed conversation rather than human dialling, and available under a single contract, console and invoice.
Global phone numbers in 190+ countries
Provision local, national and toll-free numbers in minutes instead of weeks. Automated eKYC handles the paperwork, and every DID ships with caller-ID control and continuous reputation monitoring so your agents never start a call already flagged as spam.
- Instant self-serve provisioning with automated eKYC
- Local caller ID and branded calling where supported
- Spam-flag monitoring with automatic number rotation
India
+91 22 4890 ····
United States
+1 415 704 ····
United Kingdom
+44 20 3966 ····
UAE
+971 4 244 ····
Self-serve provisioning · automated eKYC · caller-ID reputation monitoring
Carrier-grade voice infrastructure at scale
Direct Tier-1 carrier interconnects with regional media edges, so audio takes the shortest path between your agent and the caller. Elastic channels absorb campaign spikes without pre-purchased capacity or monthly minimums.
- Sub-80ms one-way latency on Tier-1 interconnects
- 99.999% trunk reliability with automatic failover routing
- Opus and G.711 with echo and noise cancellation built in
Latency
<80ms
Uptime
99.999%
Codecs
Opus · G.711
Programmable voice APIs with real-time audio streaming
Stream raw call audio over a WebSocket in 20ms frames and pipe it straight into Garuda, Vyas and Kaak — or your own stack. Full call control means your agent can transfer, hold, record, collect DTMF and barge in mid-sentence.
- Bidirectional media streaming in 20ms PCM frames
- Barge-in, warm transfer, recording and DTMF capture
- SDKs for Node, Python and Go with webhook call events
In-browser and in-app calling with seamless PSTN bridging
Drop a call widget into your web app or embed the SDK in mobile, then bridge that session to the phone network without a second vendor. One session ID follows the conversation across both legs for unified logs and analytics.
- Sub-50ms browser-to-agent media path
- Native SDKs for web, iOS, Android and Electron
- Escalate a browser call to PSTN without dropping context
Official verified WhatsApp business calling and messaging
Reach customers on the channel they already answer. Verified business identity lifts pickup rates, and the same voice agent can hand off between a WhatsApp thread and a live call without losing conversation memory.
- Official Business Calling API with verified identity
- Template messaging, media and interactive replies
- Shared Smriti memory across chat and voice sessions
60db
Verified business
Your voice infrastructure should be the last thing you worry about
Legacy CPaaS was designed for notifications and IVR trees. Local telcos were designed for humans. Neither was designed for an agent that has to think and answer inside a single breath of silence.
| Capability | Traditional CPaaS | Local telcos | 60db Telephony |
|---|---|---|---|
| AI-optimised voice latency | |||
| Real-time bidirectional audio streaming | |||
| Noise and echo cancellation out of the box | |||
| Global and local coverage behind one API | |||
| Compliance and eKYC by design | |||
| Embeddable multi-tenant API | |||
| Instant self-serve provisioning | |||
| Included engineering support | |||
| No monthly minimums or channel pre-buy |
Supported· Partial or add-on· Not available
Customer story
How a high-volume voice AI team moved enterprise workflows onto 60db Telephony
“We were stitching together three carriers and still losing calls at peak. Moving the transport layer to 60db gave us one API, one invoice, and latency our agents could actually think inside of.”
VP of Engineering
Enterprise conversational AI platform · India & US
600k+
Peak daily call volume
1,400+
Peak concurrent sessions
38%
Drop in abandoned calls
Built for the scale voice AI actually hits
Campaign spikes, festival-day surges and always-on inbound — the network is sized for the worst hour of your worst week, not your average one.
0M+
Calls carried per day
0%
Call completion rate
<0 ms
Average telephony latency
0+
Average MOS call quality
0%
Reduction in spam flagging
0%
Platform uptime
<0 min
Average support turnaround
0+
Countries with coverage
Built for regulated markets. Compliant by design.
Telecom regulation is not a launch-week problem you can bolt on later. eKYC, consent, data residency and retention are wired into provisioning from the first number you buy.
ISO 27001:2022
Information security management
SOC 2 Type II
Audited operational controls
GDPR compliant
EU data residency options
HIPAA ready
BAA available on request
DPDP aligned
India data protection readiness
Partner program
The infrastructure platform for voice AI builders and integrators
Your brand. Your pricing. 60db under the hood.
Run your entire voice business through a single multi-tenant API. You own the customer relationship, the pricing and the product surface — we carry the calls, the carrier relationships and the regulatory load behind it.
Provision customer accounts
Create, suspend and manage tenants through one API. Every sub-account gets isolated numbers, trunks and call records.
Control your own billing
Set your own rate cards and margins per tenant. Real-time usage metering and reconciliation feed straight into your invoicing.
Manage DID inventory
Buy, pool and assign numbers across customers, with automated eKYC and porting handled underneath your brand.
See everything in real time
Call records, quality scores and spend roll up per tenant, so support conversations start with data instead of guesswork.
Questions? We're here to help
Everything teams usually ask before moving their calls over.