Elevate every client interaction
Launch natural, human-sounding agents in 32 languages with leading accuracy and ultra-low latency in voice or chat. From account queries to claims, our agents deliver faster resolutions with enterprise-grade reliability.
60db Agents for Financial Services
Our conversational agents are intelligent, real-time AI agents that talk, type, and take action. Resolve customer issues, automate tasks, and deliver accurate answers – all grounded in your data, tailored to your workflows, and ready to deploy at scale.
"For an AI agent to feel human, latency matters as much as voice quality. 60db offered the right balance."
Debojyoti Chakraborty
Sr. Engineering Manager at Funding Societies, a leading Asian digital financing platform scaling with outbound agents
Always-on AI agents, ready to scale during seasonal spikes
Handle inbound with intelligent routing
Multimodal by design, 60db Agents understand spoken or written inputs, retrieve the right answers, and respond naturally in real time. They integrate with your tools to resolve up to 90% of queries and seamlessly hand off to humans through native contact center and telephony integrations.
Qualify leads in real time
Launch 60db Agents on phone lines, websites, or apps to qualify prospects, reducing friction from forms and manual reviews. Agents can update CRMs, trigger actions like card issuances, or schedule follow-ups - accelerating time to revenue for high-value financial products like mortgages.
Monitor performance and CX
Track agent accuracy, task completion, and overall customer experience through built-in analytics. Spot issues, optimize flows, and iterate confidently with full transparency.
Reduce costs, drive revenue, and stay compliant in outbound and servicing
Scale outbound at a fraction of the cost
Run compliant, large-scale outreach using Twilio or SIP trunking. Launch thousands of calls in parallel with batch calling, automate follow up effectively with voicemail detection, and keep costs below human-staffed operations.
Automate compliant collections, sales, and servicing workflows
Launch agents for debt collection, insurance sales, lead follow-up, and claims processing. 60db Agents can qualify prospects, navigate payer IVRs, and connect high-intent customers to advisors - reducing manual effort and accelerating revenue impact.
Train your team faster with role-play AI agents
Use 60db Agents to simulate customer conversations and reduce onboarding time, while ensuring new hires practice against real-world scenarios. Role-play agents reinforce compliance standards, provide consistent feedback, and help teams deliver accurate, compliant responses before speaking with customers.
Enterprise-grade security and reliability to reduce brand and compliance risk
Simulations to test adherence to rules, policies and guardrails
Our agent platform simulates millions of customer conversations to test agent adherence to rules, policies, and brand guidelines. This ensures you can deploy 60db Agents with confidence.
Enterprise-level data protection
Data is encrypted in transit and at rest, with support for SOC 2, HIPAA, and GDPR compliance. EU Data Residency and Zero Retention modes are available for stricter data control.
Permission management and enterprise SLA’s
Designed for scale, our platform supports unlimited user seats with role-based access control. Your dedicated support team and custom Service Level Agreements ensure your operations run smoothly at all times