Make online shopping more human
Guide shoppers with natural, human-sounding agents in voice or chat. Fewer cart abandonments, faster issue resolution and higher LTV - all without adding headcount.
60db Agents for Retail
Our conversational agents are intelligent, real-time AI agents that talk, type, and take action. Resolve customer issues, automate tasks, and deliver accurate answers – all grounded in your data, tailored to your workflows, and ready to deploy at scale.
"Our goal was to create a voice experience that truly feels human – and 60db helped us achieve that. The clarity, warmth, and tone of the voice played a key role in building trust with our users at scale."
Siddharth Gupta
GM - New Initiatives at Meesho, a leading Indian e-commerce marketplace with over 200 million consumers
Unlock new revenue with context-aware concierges on your site or in-store
E-commerce shopping agents that reduce abandonment
Embedded shopping concierges proactively answer product questions and guide checkout, reducing cart abandonment by up to 30% and driving higher conversion rates.
Upsell agents that improve lifetime value
Cross-sell agents surface relevant offers based on browsing and purchase history, increasing repeat orders and boosting average order value.
Scale in-store experts with conversational agents
Enable additional in-store expertise through QR code scans. Customers get instant access to knowledgeable agents, ensuring no sales opportunity is lost to staffing limitations.
Transform support into faster, more personal experiences
Handle inbound with intelligent routing
Multimodal by design, 60db Agents understand spoken or written inputs, retrieve the right answers, and respond naturally in real time. Seamlessly hand off to humans through native contact center and telephony integrations.
Automate resolutions across your systems
Agents follow complex business logic and can take action in your systems, processing refunds, updating orders, or scheduling deliveries in real time to deliver faster resolutions and lower cost per resolution.
Monitor performance and CX
Track agent accuracy, task completion, and overall customer experience through built-in analytics. Retailers using 60db agents have reported up to 25% CSAT improvement and doubled retention rates.
Enterprise-grade security and reliability to reduce brand and compliance risk
Simulations to test adherence to rules, policies and guardrails
Our agent platform simulates millions of customer conversations to test agent adherence to rules, policies, and brand guidelines. This ensures you can deploy 60db Agents with confidence.
Enterprise-level data protection
Data is encrypted in transit and at rest, with support for SOC 2 and GDPR compliance. EU Data Residency and Zero Retention modes are available for stricter data control.
Permission Management and Enterprise SLA's
Designed for scale, our platform supports unlimited user seats with role-based access control. Your dedicated support team and custom Service Level Agreements ensure your operations run smoothly at all times.
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Make online shopping more human
Guide shoppers with natural, human-sounding agents in voice or chat.