60db Agents for Telecoms
Our conversational agents are intelligent, real-time AI agents that talk, type, and take action. Resolve customer issues, automate tasks, and deliver accurate answers – all grounded in your data, tailored to your workflows, and ready to deploy at scale.
"Speech is becoming the most natural way to interact with technology - it always has been for people. We believe this role will only grow in the future. Together with 60db, we can provide our customers with a truly personalised experience 24/7."
Marieke Snoep
Chief B2C at KPN, the largest telecom provider in the Netherlands serving millions of customers
AI Agents that scale with your network's needs - from routine queries to service outage spikes
Customer support agents that speak, read, and see
Multimodal by design, agents understand spoken or written inputs, retrieve the right answers, and respond naturally in real time. 60db Agents interact just like a human would, across voice and chat.
Take action with external tool calls
Connect your agent to internal tools, APIs, and business systems. From activating a sim card to troubleshooting a new Wi-Fi device, agents can trigger real-world actions mid-conversation, securely and reliably.
Meet your customers where they are
Launch across phone lines, websites, apps, or embedded systems. 60db Agents are channel-agnostic and ready for global use, with multilingual support and telephony built in.
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Deliver contextually aware shopping concierges to increase LTV
Reduce cart abandonment
Our embedded shopping concierges are context-aware, proactively answering product questions, reducing cart abandonment, and driving higher conversion rates.
Proactively drive retention and upsell
Create marketing agents that automatically reach out when customers approach plan renewal or become eligible for new offers, helping increase retention and lifetime value.
Scale in-store experts
Enable customers to access on-demand expertise through QR code scans in physical locations. Customers get instant access to knowledgeable agents, ensuring no sales opportunity is lost to staffing limitations.
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Create multi-agent workflows with strict guardrails and track results with in depth testing and analytics
Integrate agents into your existing systems and workflows
Design structured workflows using intuitive tools. Our agents connect directly to your contact center and tools so you can define rules for handoffs to human agents.
Test guardrails and ensure compliance
Define success criteria, test tool calls, and ensure responses meet your standards - all before deploying to production. Our platform is built for the highest compliance standards, including GDPR, EU data residency, and zero data retention options.
Monitor performance and CX
Track agent accuracy, task completion, and overall customer experience through built-in analytics. Spot issues, optimize flows, and iterate confidently with full transparency.
Welcome! Is there anything I can help you with today?
Asks for human agent
Reiterate to the customer that you need their details in order...